Aston Link — Acceptable Use Policy

Version 2026-10-02.

Aston Link is built for honest, one-to-one business-to-business outreach. This policy is part of our Terms of Service. It explains what you may send with Aston Link and what you must never do.

1. What Aston Link is for

You may send one-to-one business emails that meet all of these conditions:

• The address: a business email address that the business or person has conspicuously published, for example on its own website, with no statement that it doesn't want to receive unsolicited commercial email.
• Relevance: the email is relevant to the recipient's business role or functions.
• Your details: it clearly identifies you and your business, and includes your postal address and a working unsubscribe link. Aston Link adds these to every email; you must not remove or hide them.
• Unsubscribes: you honour every unsubscribe and every request to stop. Aston Link does this automatically and at once.
• The content: it is truthful: who you are, what you offer, your prices and your results.

2. What you must never do

You must not:

1. Upload or use bought, rented, borrowed or scraped email lists, or email addresses from list brokers or "email append" services.
2. Email personal or consumer addresses, or contact consumers at home. Aston Link is for businesses contacting businesses.
3. Use a misleading sender name, address or subject line, or disguise an email's commercial purpose.
4. Email anyone who has unsubscribed, asked you to stop, or is on your never-contact list, including through another workspace, mailbox or tool.
5. Harass, threaten or pressure anyone, or keep writing to someone who has said no.
6. Send anything that breaks Canada's Anti-Spam Legislation (CASL), privacy law, the Competition Act or any other law. This includes removing or hiding the unsubscribe link, your identity or your postal address.
7. Use a mailbox or domain you are not allowed to use, or pretend to be someone else.
8. Make false or misleading claims about who you are, your prices, your clients, your results or your products.

3. Industries and content we don't allow

You must not use Aston Link to promote or sell:

• anything illegal, hateful, sexual or discriminatory;
• weapons, drugs, cannabis, tobacco or vaping products;
• gambling;
• cryptocurrency or NFT schemes, high-risk financial products (such as payday loans, debt relief or "get rich" offers);
• multi-level marketing;
• prescription medicines or unproven health claims;
• adult, escort or dating services;
• email lists or contact data;
• political or election campaigning.

We may add to this list when we see new risks.

4. Protecting the service

You must not:

• share your account;
• get around limits;
• create extra accounts or workspaces for more free-trial credit;
• try to reach other customers' data;
• probe, scan or test the service's security;
• overload it with automated requests;
• copy or reverse-engineer it;
• use it to send malware or to damage the reputation of any mail server or domain.

5. Email reputation and automatic pauses

We watch bounces, unsubscribes and spam complaints for every workspace and mailbox, to protect you, your recipients and the service. Sending pauses by itself when:

• more than 5% of the last 20 live emails bounced;
• more than 10% of the last 30 live emails led to an unsubscribe;
• any spam complaint is received.

A personal (free) mailbox has its own daily limit. It starts at 20 emails and can rise to 50 after 14 days of healthy sending, and it goes down again by itself if bounces or complaints rise.

6. Enforcement

If a workspace breaks this policy, we may do any of the following, depending on how serious it is, and if needed immediately and without notice:

• warn you;
• pause its sending;
• remove the content;
• suspend it;
• end your account under our Terms of Service.

We tell you why and, where it can be fixed, how to fix it.

7. Reporting abuse

If you received an email sent with Aston Link that you think breaks this policy, write to support@astonlink.ca. Please include the email with its full headers if you can. We look into every report.