Aston Link — Terms of Service

Version 2026-10-05.

Aston Link is a service of Aston ERP Solutions ("Aston", "we", "us"), 35 Finch Ave East, Toronto, Ontario M2N 6Z8. These terms are an agreement between us and the business you represent ("you"). By creating an account or using Aston Link you accept these terms, our Acceptable Use Policy and our Privacy Policy, which form part of them.

1. The service

Aston Link finds businesses that may need what you sell, reads their public websites, scores them, drafts emails for you to review, and sends the emails you approve from your own mailbox.

We may improve, change or remove features. If a change takes away something important that you pay for, we will tell you at least 30 days in advance.

2. Who can use it

Businesses located in Ontario, Canada, for now, and only for business purposes. The person who accepts these terms must have the authority to bind the business.

3. Your account and users

You sign in with codes sent to your email. Keep access to that mailbox safe and your contact details up to date. You are responsible for everything done in your workspace by the people you invite, and you must tell us at once if you think someone got in without permission.

4. Fees, credit and payment

Plans. Your plan's monthly fee is charged in advance to your card through Stripe and renews every month until you cancel. A cancellation takes effect at the end of the paid month. Plan fees are non-refundable, including part months (see Refunds below).

Prepaid credit. Usage (such as researching companies, writing drafts and sending emails) is paid from your prepaid balance at the prices shown on the Billing page when the work is done. When the balance runs out, finding and sending pause until you top up. Paid credit does not expire while your account is open.

Bonus, welcome and trial credit. Bonus credit on top-ups, welcome credit and free-trial credit are promotional. They never pay plan fees. They have no cash value and cannot be refunded, transferred or exchanged. They are used on the terms shown when they are given. Trial credit ends if no plan is started within 7 days after the trial. If a top-up is refunded, the matching part of its bonus is taken back.

Promo codes. A promo code can increase the bonus credit on a top-up you make yourself (not on automatic top-ups). It never changes the price you pay or the tax on it. Promo codes are non-transferable, have no cash value and cannot be refunded or exchanged. Unless the code says otherwise, each code can be used once per workspace. A code may have an end date, a limited number of uses or other conditions shown when you apply it, and we may end a promotion at any time; ending a promotion doesn't take back bonus credit already given. Bonus credit from a promo code is bonus credit under the paragraph above.

Trial codes. A trial code starts a free trial of the length and with the trial credit shown when you use it, without the usual review. Each trial code can be used once, by one workspace. A workspace gets only one free trial (by code or by request), and a workspace that has or had a paid plan can't use one. Trial codes are personal invitations: they have no cash value, cannot be sold, transferred or exchanged, may expire, and we may end an unused code at any time. Trial credit from a code is trial credit under the paragraph above, and we may end a trial that was obtained by misuse of a code.

Welcome codes. After a workspace has started a paid plan, an owner can enter a welcome code once to receive the welcome credit shown for that code. Welcome credit is bonus credit under the paragraph above.

One offer per company. Each code can be used once per company. A company can receive either a free trial (by trial code or by approved request) or the welcome offer, not both, in either order. Codes and the credit they give have no cash value, are non-refundable and may end at any time.

To the extent permitted by law, Aston ERP Solutions reserves the right to interpret these offer terms and to change, suspend or end any offer at any time. This does not affect your rights under applicable consumer protection law.

Refunds. All payments, including plan fees and credit top-ups, are non-refundable. If you believe you were charged in error, email support@astonlink.ca within 30 days of the charge with your company name, invoice number and the reason. We review each request and reply within 5 business days. Any refund is at the discretion of Aston ERP Solutions, except where required by law. Bonus, welcome and trial credit is not refundable and has no cash value. There are two exceptions, for unused paid credit only: (1) if we end the service, we refund your unused paid credit; (2) if you reject a material change to these terms and close your account within 30 days of our notice (section 14), we refund your unused paid credit. Bonus, welcome and trial credit is never refunded.

Taxes. Prices exclude HST and any other applicable taxes, which are added to what you pay.

Automatic top-up. This is off unless you turn it on. When it's on and your balance falls below the amount you choose, we charge your saved card the amount you choose, plus HST, and email you a receipt. You can turn it off at any time. A declined charge is not retried automatically.

Failed payments and the 7-day grace period. If a plan payment fails, Stripe tries again. If you allow it (the setting is on by default), we pay the plan fee from your paid prepaid balance. If the plan still can't be paid, it lapses: finding and sending pause, and everyone keeps access for 7 days. After that, only owners can sign in until payment is fixed. Nothing is deleted and your balance is kept.

Usage rates and price changes. Usage is charged at our published rates, or at a rate we have agreed with you separately in writing. A new or changed rate only applies to usage after it takes effect; usage already charged is never recalculated. We will give you at least 30 days' notice by email and in the app before a price or rate increase applies to you. A decrease can apply right away.

5. Your emails, your recipients and the law

You are the sender of every email sent from your workspace. You are responsible for which emails you approve, whom you send them to, what they say, and for following Canada's Anti-Spam Legislation (CASL), privacy law, the Competition Act and every other law that applies, as well as our Acceptable Use Policy.

Drafts written by our AI are suggestions. You must read each email before you approve it; our automatic checks do not make an email lawful or accurate.

Every email includes your identification, your postal address and a working unsubscribe link. When someone unsubscribes or asks to stop, we stop emailing them at once, well within the 10 business days CASL allows, and add them to your never-contact list.

6. Your mailbox

When you connect a mailbox, you allow Aston Link to:

• send the emails you approve from it;
• read its inbox and sent folder only to find replies, bounces and unsubscribe requests belonging to conversations Aston Link started. Other mail is ignored and never stored. We never delete, move or mark anything as read.

Passwords and sign-in tokens are stored encrypted and are never shown again. You can disconnect the mailbox in Settings at any time; the stored password or token is then deleted at once. You can also remove Aston Link's access at Google or Microsoft, or delete the app password at your provider. A personal (free) mailbox has a daily sending limit that starts at 20 emails and can rise to 50, as explained in the app.

7. Your data

You own your data: your business profile, never-contact list, notes, drafts, emails and replies. We use it only to provide, support and secure the service for you, as you instruct, and as the law requires.

No AI training. We never use your data or your emails to train AI models, ours or anyone else's. Our AI provider processes it under commercial terms that do not allow it to train its models on it.

Service providers. The companies that process data for us (sub-processors) are listed in our Privacy Policy. We will update that list and tell you before we add a new one that handles your data.

Company information from public sources. Information about the companies we find comes from sources such as Google Maps and company websites, and is provided on those sources' terms. We keep only what we are allowed to keep (Google Maps content for at most 30 days) and it may not be exported or reused outside Aston Link.

Deletion. You can ask us to delete your workspace data at any time. We also delete it within 30 days after your account closes. We only keep what the law requires or allows, such as invoices and tax records, and the unsubscribe and never-contact records needed to keep honouring opt-outs. Backup copies are removed as backups rotate, within 14 days.

8. Suspension and termination

Suspension. We may suspend a workspace, or pause its sending, immediately and without notice when that is needed to protect people, the service or its email reputation. For example:

• a breach of these terms or the Acceptable Use Policy;
• high bounce, complaint or unsubscribe rates;
• unpaid fees;
• a security risk;
• legal risk or a request from an authority.

We tell you why and, where it can be fixed, how. We lift the suspension once the problem is solved.

Closing your account. An owner can close the account at any time by writing to support@astonlink.ca.

Ending by us. We may end these terms:

• if you break them in a serious way and don't fix it within 14 days of our notice;
• at once, for serious or repeated abuse, or for illegal use;
• by ending the service, with 30 days' notice.

What happens to unused credit.

• If we end the service for a reason other than your breach, we refund your unused paid credit (section 4, Refunds).
• If you close your account yourself, section 4 (Refunds) applies to any unused paid credit; it is refunded only if you close it because you reject a material change to these terms (section 14).
• If we end these terms because of your breach, unused credit is not refunded.

Bonus and trial credit end in every case.

What happens to your data. For 30 days after the end, an owner can ask us for an export of the workspace's own data (not Google Maps content). After that we delete it as section 7 describes.

9. Our service and your feedback

Aston Link, its software, designs and content (other than your data) belong to us or our licensors. You may use them only to use the service under these terms. You must not copy, resell, reverse-engineer or build a competing service from them. If you send us suggestions, we may use them without any obligation to you.

10. Confidentiality

Each of us will keep the other's non-public information confidential. We will use it only for these terms and share it only with people who need it and are bound to keep it confidential, unless the law requires otherwise.

11. No guarantee of results; disclaimers

We work to find good matches and write good drafts, but we don't promise any number of replies, meetings or sales. AI can make mistakes. Company information from public sources may be incomplete or out of date. Whether an email is delivered also depends on mail providers we don't control. To the extent the law allows, the service is provided "as is", without warranties of any kind beyond those in these terms.

Beta features. Some features are marked "Beta" (for example Aston Route). Beta features are provided "as is", may change or be removed at any time, and may contain errors.

12. Limitation of liability

To the extent the law allows:

• neither of us is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, business opportunities, goodwill or data, even if warned they could happen;
• our total liability for all claims under these terms is limited to the amounts you paid us (plan fees and top-ups) in the 12 months before the event that gave rise to the claim.

This section does not limit your obligation to pay fees, your indemnity (section 13), or any liability that the law does not allow to be limited.

13. Your indemnity

You will defend and indemnify Aston ERP Solutions, its owners, staff and suppliers against any claim, fine, penalty, loss or cost, including reasonable legal fees, that arises from any of the following:

• the emails approved or sent from your workspace, and your recipients;
• the data you provide;
• your breach of these terms or the Acceptable Use Policy;
• your breach of CASL or any other law;
• anything done by the people you invite.

We will tell you promptly about any such claim and let you manage the defence. You will not settle a claim in a way that admits fault on our behalf without our written consent.

14. Changes to these terms

We may update these terms. We will give you at least 30 days' notice by email and in the app before the changes take effect, unless a change is required by law sooner. If you don't accept a material change, you can close your account within 30 days of our notice and we will refund your unused paid credit (bonus, welcome and trial credit is not refunded). If you keep using Aston Link after that date, you accept the new terms.

15. Governing law and courts

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. The courts of Ontario sitting in Toronto have exclusive jurisdiction over any dispute about them.

16. General

Events outside our control. Neither of us is responsible for delays or failures caused by events outside reasonable control, such as outages of providers we rely on, natural disasters or government action. This does not excuse payment.

Transfer. You may not transfer these terms without our written consent. We may transfer them to a company that takes over our business.

Notices. We send notices to the email address of your account's owners and in the app. You send notices to support@astonlink.ca, or to our postal address above.

The whole agreement. These terms, the Acceptable Use Policy and the Privacy Policy are the whole agreement between us about Aston Link. If a part is found unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.

Translations. If a translation of these terms differs from the English version, the English version applies.

Questions: support@astonlink.ca